Job Description

Job Title: Partnerships Manager

Location: SweetTree Home Care Services - Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Schedule:  Monday - Friday 9am-5pm. 37.5 hours weekly
Salary: £35,000 to £40,000 per annum
Employment Type: Full-time

Purpose of the Role:
At SweetTree, we are dedicated to delivering exceptional support to individuals with Brain Injuries, Neurological Conditions, Learning Disabilities, and those utilising our Farm Services. As a Partnerships Manager, you will play a key role in driving growth and fostering relationships with new clients and partners, acting as the initial and main point of contact for new enquiries, meeting and assessing clients, and becoming intrinsically involved in finding solutions for key working partners whilst demonstrating a high level of professionalism, knowledge and empathy. As a Partnerships Manager you will help grow and support our specialist services.

Key Responsibilities:

• Be the central touchpoint for new enquiries, providing a professional and empathetic experience while promoting SweetTree’s specialist services.
• Conduct initial assessments to evaluate client needs, working with Support Managers to build customised support packages.
• Develop and maintain relationships with third-party referrers and key stakeholders.
• Manage the enquiry process from start to finish, including follow-up communications, managing the CRM, and overseeing brochure distribution.
• Organise client introductions, assessments, and oversee the onboarding process, ensuring suitable carers are matched with clients.
• Collaborate with recruitment to ensure support worker availability and appropriate selection for new care packages.
• Assist with business development, marketing campaigns, and events to increase exposure of SweetTree’s specialist services.
• Ensure KPI targets for new enquiry conversions are met, continually improving the enquiry process and service quality.
• Provide ongoing support to clients, carers, and partners to ensure excellent service delivery.

Person Specification:
Essential Skills and Experience

• Essential: Extensive experience in supporting individuals with Brain Injuries, Neurological Conditions, or Learning Disabilities.
• Essential: A client-focused approach with exceptional communication and interpersonal skills.
• Essential: A problem-solving mindset and the ability to devise person-centered strategies for vulnerable individuals.
• Essential: Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Highly Desirable: Relevant care-related qualifications.
• Desirable: Previous experience in sales or customer service.
• Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel.

In return we offer:

• Ongoing support and development through our Training Academy with AIMs accredited training and apprenticeship providers.
• Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
• Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself.
• Access to our Health & Wellbeing program to support your physical and mental wellness.
• Exclusive shopping and services discount platforms to save you money.
• Free eye care vouchers to ensure your vision is well cared for DSE based roles.
• Complimentary DBS check 
• Participation in our Company Pension Scheme for long-term financial security.
• Recognition through Longevity Service Awards for your dedication and commitment.
• Access to our Employee Assistance program for confidential support and guidance.
• Social events such as Christmas and Summer parties to foster a sense of community and celebration.

Our Commitment to Exceptional Care:
We are a reputable domiciliary care company that has been successfully operating for two decades, recognised for our commitment to excellence in care and our unwavering dedication to our clients. We take pride in being rated as an 'Outstanding' provider by the Care Quality Commission (CQC), a testament to our exceptional standards and quality of service. Our unwavering commitment to providing exceptional support and community-based services for individuals with acquired brain injuries and long-term neurological conditions speaks to our ethos. At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of vulnerable individuals. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.

Ready to Make a Difference?

Join us now to be a part of our success story. Your dedication and compassion can transform lives. Apply today as a Partnerships Manager and become a valued member of our winning team at SweetTree Home Care Services.