Job Description

Care Coordinator

Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Contract: Permeant, Full-Time, 37.5 hours per week

Shift: Covering the office hours of 8am – 8pm, on a rota basis. Tuesdays to Saturdays.

Salary Package: £25,650 per annum

An exciting opportunity has arisen for the right candidate to join us as a key driver in the role of Care Coordinator. You will work alongside a highly skilled and passionate team, within a highly reputable London Home Care provider. As a Care Coordinator, you will have a vital role as a key intermediary between our support workers and clients. If you are bright and bubbly, can multi-task and provide an excellent customer experience, then this can be the ideal role for you. This position requires working full-time, including one day over the weekend. Our care coordination team operates on a rotating schedule to cover the office hours of 8 am to 8 pm.

KEY SKILLS AND EXPERIENCE:

• Previous care coordination experience, preferably in a care environment.
• Excellent customer service skills, with the ability to provide exceptional support to clients.
• Familiarity with planning software such as One Touch, StaffPlan, or similar tools.
• Strong ability to work well under pressure, effectively manage time, and take initiative.
• Proven influencing skills, demonstrating the ability to persuade others and earn their respect.
• Effective telephone etiquette and the ability to build relationships, actively listen, and communicate clearly with individuals at all levels.
• Willingness to participate in an on-call system for out-of-office hours, based on a rotating schedule.
• Proficiency in Microsoft Office packages, ensuring a good working knowledge of relevant software.

Benefits:

• Ongoing support and development through our Training Academy with AIMs accredited training and apprenticeship providers.
• Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
• Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself.
• Access to our Health & Wellbeing program to support your physical and mental wellness.
• Exclusive shopping and services discount platforms to save you money.
• Free eye care vouchers to ensure your vision is well cared for DSE based roles.
• Complimentary DBS check 
• Participation in our Company Pension Scheme for long-term financial security.
• Recognition through Longevity Service Awards for your dedication and commitment.
• Access to our Employee Assistance program for confidential support and guidance.
• Social events such as Christmas and Summer parties to foster a sense of community and celebration.

About us:

At Sweet Tree Home Care Services, a CQC Outstanding Organisation, we are committed to providing exceptional support and care for people in their own homes. We are “all about people” and we work together as one team to achieve the best outcome for our clients.

If you are interested in this position, please click on the "Apply" button, and our Recruitment Team will contact you soon. We look forward to reviewing your application.