Job Description

Live-In Dementia Care Manager

Position: Live-In Dementia Care Manager
Location: SweetTree Home Care Services - Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Schedule:  Monday - Friday 9am-5pm. 37.5 hours weekly.
Salary: £35,000 - £42,000 per annum
 

Our Commitment to Exceptional Care:
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals with dementia. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.

Purpose of Role: To provide premium, high-quality care and support to SweetTree’s Dementia clients and to create positive outcomes in people’s lives. To effectively manage, engage and promote best practice to a remote Support Worker team. To ensure a high level of compliance to SweetTree’s Quality Assurance markers and to play a key role in ensuring relevant company KPI’s are met.

Benefits of working with us:

• Flexible working hours that cater to your schedule ensuring a balance of work and personal commitments. Varied contract options, including zero-hour, part-time, and part-time.
• Continuous training and professional development through the renowned SweetTree Home Care Services Academy. Including Apprenticeship Opportunities.
• Unwavering support 24-hour on-call assistance. and your own dedicated Manager and Coordinator to support you day to day
• Incentive Rewards An attractive £200 Friend Referral Scheme.
• 28 days of paid holiday, encompassing bank holidays.
• A Contributory Pension Scheme to plan for your future.
• Service length awards and recognition
• Exclusive savings - Access to the LifeWorks Benefits Scheme, offering monetary savings and exclusive offers.
• Early access to your earnings via Wagestream, which provides you with the ability to access a % of your earnings in just 4 days or less after completing shifts!
• Social events, summer parties, winter parties and awards ceremonies

Key responsibilities:

• Responsible for ensuring a high quality, safe, client-centred approach to all assigned clients with an emphasis on goal attainment and quality of life for those with Dementia.
• Accountable for KPI’s relating to the Dementia Service in the four company KPI areas (i.e. Financial/Client/Employee/Service).
• Responsible for conducting regular live-in dementia client reviews, daily support record audits and ensuring care plans are in place and compliant with company policy.
• Responsible for escalating and managing any Complaints, Concerns and Incidents within the Dementia Service.
• To develop links with other professionals and work closely with public bodies and other key external stakeholders to deliver a high-quality service to those receiving live-in care.
• Responsible for managing any assigned enquiries with professionalism and enthusiasm, contributing to the growth and specialisation of the Dementia live in service.
• Responsible for carrying out assessments, including risk assessments, of new live-in enquiries within the Dementia Service.
• Responsible for onboarding new Dementia clients with an exceptional focus, introducing support workers, promoting best practice, and regularly reviewing all elements of a new clients support to provide the best chance of ongoing care package stability.
• To work in collaboration with ST connect supporting in establishing ST connect as part of the Live in Service delivery.
• Accountable for best-practice coordination of Dementia care packages, utilising and managing live-in supervisor to create required contingencies and an effective and compliant service.
• Responsible for the management of assigned Support Workers, Assistant Manager and live-in supervisor, empowering them to provide high quality care for dementia clients across the service.
• Responsible for conducting facilitations, appraisals and to oversee career pathways/utilisation/performance for those who come under management responsibilities
• Responsible for interviewing new assigned live-in Support Worker applications and assuming a key role in their journey from recruitment to active Support Worker.
• To provide any specialist live-in training for the service as and when required
• To work closely and effectively with the wider team and to cover any assigned managers workload during absence, including creating relevant handover documents for planned absences to ensure continuity of support.
• To take part in the on-call rota and partake in on-call responsibilities.
• To attend required internal SweetTree meetings and Dementia Service meetings.
• To be a brand ambassador, promoting a positive image and playing a key part in ensuring SweetTree maintains its reputation as a premier provider of care.
• To promote equal opportunities and respect diversity, different cultures and values.

Join our team and experience a rewarding career with SweetTree. Your journey begins here, where you can make a real difference in the lives of our clients while enjoying the benefits and support of a dynamic and caring community.