Job Description

Job Title: Compliance Officer

Location: SweetTree Home Care Services - Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Schedule:  Monday - Friday 9am-5pm. 37.5 hours weekly
Salary:  £30,000 per annum
Employment Type: Full-time

Purpose of the Role:
SweetTree is seeking a detail-oriented and diligent Compliance Officer to ensure the smooth operation of our daily activities and to drive higher levels of compliance with company policies and procedures. This cross-functional role will focus on improving operational, office, and care/quality compliance, serving as a conduit for best practices across the company.

Key Responsibilities:

• Perform daily audits, track compliance issues, and escalate as needed.
• Maintain visible records of daily compliance anomalies, escalating issues to managers or HR as necessary.
• Maintain records of non-compliance, follow up with Support Workers, and resolve discrepancies.
• Audit Electronic Medication Administration Record (EMAR), ensuring best practices and addressing gaps.
• Conduct audits on support worker locations, follow up discrepancies, and assist with remedial action.
• Support the coordination of clock-in/clock-out procedures.
• Audit Daily Support Records (DSR) and follow up on missing or incomplete forms.
• Escalate concerns from DSRs into the official Concerns, Complaints, and Incidents (CCI) procedure.
• Maintain and update the Concerns, Complaints, and Incidents (CCI) database.
• Support the upkeep and renewal of the company’s Policies and Procedures.
• Provide weekly compliance reports, tracking compliance queries and reporting on KPIs.
• Take notes and maintain records from weekly compliance meetings, ensuring actions and outcomes are properly logged.
• Assist in various compliance-related project work.
• Support GDPR/Data Protection work and assist the Finance Director in maintaining records.
• Identify opportunities for process improvement and recommend changes.
• Provide occasional reception cover during leave periods.

Person Specification:
Essential Skills and Experience

• Previous experience in home care, healthcare compliance, or a similar field is a strong advantage.
• Exceptional organisational & admin skills, and attention to detail.
• Strong communication skills, with the ability to engage and support individuals at all levels.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with compliance reporting tools.
• Ability to work independently and collaboratively in cross-functional teams.
• A proactive, problem-solving mindset with a “can-do” attitude.
• A qualification in business administration or CIPD is desirable

In return we offer:

• Ongoing support and development through our Training Academy with AIMs accredited training and apprenticeship providers.
• Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
• Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself.
• Access to our Health & Wellbeing program to support your physical and mental wellness.
• Exclusive shopping and services discount platforms to save you money.
• Free eye care vouchers to ensure your vision is well cared for DSE based roles.
• Complimentary DBS check
• Participation in our Company Pension Scheme for long-term financial security.
• Recognition through Longevity Service Awards for your dedication and commitment.
• Access to our Employee Assistance program for confidential support and guidance.
• Social events such as Christmas and Summer parties to foster a sense of community and celebration.

Our Commitment to Exceptional Care:
We are a reputable domiciliary care company that has been successfully operating for two decades, recognised for our commitment to excellence in care and our unwavering dedication to our clients. We take pride in being rated as an 'Outstanding' provider by the Care Quality Commission (CQC), a testament to our exceptional standards and quality of service. Our unwavering commitment to providing exceptional support and community-based services for individuals with acquired brain injuries and long-term neurological conditions speaks to our ethos. At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of vulnerable individuals. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.

Ready to Make a Difference?

Join us now to be a part of our success story. Your dedication and compassion can transform lives. Apply today as a Compliance Officer and become a valued member of our winning team at SweetTree Home Care Services.