Job Description

Support Manager, Brain Injury & Neurological Conditions Service

Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Contract: Permanent, Full-Time, 37.5 hours per week Monday - Friday

Salary Package: £35,000 per annum depending on the experience

At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.

SweetTree Home Care Services is a multi-award winning, leading provider, with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry.

PURPOSE OF POST:

To assess, set-up and maintain complex care support packages for clients with Brain Injury and/or Neurological Conditions. This involves working closely with families, CCG’s, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT) as well as clients involved in medico-legal cases to provide high quality holistic care and support. Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.

KEY TASKS:

• Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury or Neurological Conditions
• Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs
• Actively participate in the recruitment of support workers
• Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback
• Support and deliver training for new and existing support workers to provide high quality care and support for all Clients
• Work with the team to develop and lead the marketing and networking of the Service
• Participate in the Emergency Out of Hours / On call rota
• Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers
• Work collaboratively with all members of the brain injury team to promote a cohesive work environment
• Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate
• ·To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care

SKILLS AND EXPERIENCE 

• Excellent organisational skills and a thorough approach to work
• A calm and methodical approach with acute attention to detail
• Ability to work autonomously and productively as part of a team
• An understanding of case management and medico-legal funding management
• Knowledge of legislation relevant to the sector including capacity and consent
• Ability to communicate clearly and tactfully at different levels, both verbally and in writing
• An understanding of the challenges faced by Support Workers
• Ability to travel to and from Client assessments, reviews, support worker facilitations, spot checks and observations etc.
• An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails

ESSENTIAL CRITERIA 

• Experience working with people who have sustained a brain injury or a long-term neurological condition in the community
• Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care
• Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load

DESIRABLE CRITERIA 

• A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.

In return we offer:

• Career development and training via our Training Academy with AIMs accredited training and apprenticeship providers.
• Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
• Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself
• Access to our Health & Wellbeing program to support your physical and mental wellness
• Exclusive shopping and services discount platforms to save you money
• Free eye care vouchers
• Employee healthcare and wellbeing plan
• Complimentary DBS check
• Participation in our Company Pension Scheme for long-term financial security
• Recognition through Longevity Service Awards
• Social events such as Christmas and Summer parties to foster a sense of community and celebration

If you are interested in this role, please press the apply button and our Recruitment team will be in touch.

*Check out SweetTree's very own Care Farm, a one of a kind facility we use to further support our clients: https://www.sweettreefarmingforall.org.uk/