Job Description

Assistant Support Manager

Position: Assistant Support Manager
Location: SweetTree Home Care Services - Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Schedule: Monday - Friday 9am-5pm. 37.5 hours weekly.
Salary: £27,000 - £30,000 DOE

Our Commitment to Exceptional Care:
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals with brain injuries & neurological conditions. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision for the Brain Injury & Neurological Conditions Assistant Support Manager role. SweetTree Home Care Services is a leading provider with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community and home based services for individuals requiring support.

The Role:
As an Assistant Support Manager at SweetTree, you will play a pivotal role in ensuring high-quality care and support for our clients. You will work closely with our Support Manager and a Coordinator to maintain the highest level of compliance with our Quality Assurance markers and help us meet our company KPIs.

Key Responsibilities Include:

• Ensuring a client-centred approach to support, focusing on goal attainment and quality of life.
• Auditing support delivery, accuracy, and adherence to Support Plans, including outcome monitoring and medication provision.
• Overseeing Daily Support Records and reporting concerns to Support Managers.
• Delivering client care reports to third parties when required.
• Participating in needs assessments and updating care and support plans.
• Managing support worker competency spot checks and probation reviews.
• Facilitating ongoing learning and development for support workers.
• Taking a proactive role in identifying and addressing performance management issues.
• Assisting in interviews and cross-service interviews when needed.
• Coordinating package delivery and effective shift management.
• Providing emergency client support for uncovered daytime shifts.

Eligibility Criteria:

✅Experience in Domiciliary care with some knowledge in brain injuries & neurological conditions.
✅Experience working with people who require support.
✅Experience working in a team in a fast-changing environment.
✅A 'doer' attitude that embraces challenges.
✅Strong interpersonal skills and the ability to motivate a remote workforce.
✅Strong dispute resolution skills and the ability to remain calm under pressure.
✅Experience of working positively in a diverse environment.
✅Clear and tactful communication skills, both verbally and in writing.

Desirable Experience or Qualifications:

✅Relevant professional qualifications such as social work, occupational therapy, psychology, speech and language therapy, or nursing.
✅Experience as a support worker in the community and an understanding of the challenges faced.
✅A relevant administrative/IT qualification.

What’s in It for You?

✨ 25 days annual leave + 8 bank holidays
✨ A 'Me Day' – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

Join our team and experience a rewarding career with SweetTree. Your journey begins here, where you can make a real difference in the lives of our clients while enjoying the benefits and support of a dynamic and caring community.