Job Description

New Enquiry & Partnerships Manager

Reporting to: Director of Specialist Services
Location: SweetTree Home Care Services - Coleridge House, 1 Coleridge Gardens, London NW6 3QH
Schedule: Monday - Friday 9am-5pm. 37.5 hours weekly.
Salary: £35,000 to £43,000 per annum

Our Commitment to Exceptional Care:
At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of vulnerable individuals. At SweetTree Farming for All, we combine the vast farming experience with the award-winning care and transitional living focus of SweetTree Home Care Services. Our dedicated team has the experience and skills to work with children, adults, and older people with a variety of care and support needs. Our 14-acre farm at Sweet Tree Fields offers a wide range of activities, including livestock farming, horticulture, bush crafts, conservation, eco, natural crafts, and cooking. SweetTree Home Care Services is a leading provider with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community and home based services for individuals requiring support.

Purpose of the Role:
At SweetTree, we are dedicated to delivering exceptional support to individuals with Brain Injuries, Neurological Conditions, Learning Disabilities, and those utilising our Farm Services. As a New Enquiry & Partnerships Manager, you will play a key role in driving growth and fostering relationships with new clients and partners, acting as the initial and main point of contact for new enquiries, meeting and assessing clients, and becoming intrinsically involved in finding solutions for key working partners whilst demonstrating a high level of professionalism, knowledge and empathy. As a Partnerships Manager you will help grow and support our specialist services.

Key Responsibilities:

• Be the central touchpoint for new enquiries, providing a professional and empathetic experience while promoting SweetTree’s specialist services.
• Conduct initial assessments to evaluate client needs, working with Support Managers to build customised support packages.
• Develop and maintain relationships with third-party referrers and key stakeholders.
• Manage the enquiry process from start to finish, including follow-up communications, managing the CRM, and overseeing brochure distribution.
• Organise client introductions, assessments, and oversee the onboarding process, ensuring suitable carers are matched with clients.
• Collaborate with recruitment to ensure support worker availability and appropriate selection for new care packages.
• Assist with business development, marketing campaigns, and events to increase exposure of SweetTree’s specialist services.
• Ensure KPI targets for new enquiry conversions are met, continually improving the enquiry process and service quality.
• Provide ongoing support to clients, carers, and partners to ensure excellent service delivery.

Eligibility Criteria:

✅Essential: Extensive experience in supporting individuals with Brain Injuries, Neurological Conditions, or Learning Disabilities.
✅Essential: A client-focused approach with exceptional communication and interpersonal skills.
✅Essential: A problem-solving mindset and the ability to devise person-centered strategies for vulnerable individuals.
✅Essential: Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
✅Highly Desirable: Relevant care-related qualifications.
✅Desirable: Previous experience in sales or customer service.
✅Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel.

What’s in It for You?

✨ 25 days annual leave + 8 bank holidays
✨ A 'Me Day' – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)

Dress Code: Professional attire meeting health and safety requirements.

If you are passionate about making a positive impact through outdoor education and care and possess the essential experience, skills, and attitudes outlined above, we encourage you to apply for the position of Head of Farm Services at SweetTree Farm. Join us in our mission to help clients and communities thrive in harmony with the natural environment while combining farming experience with the award-winning care and transitional living focus of SweetTree Home Care Services.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. SweetTree Farm is an equal opportunity employer and welcomes applications from all qualified candidates.